Technical/Security

Accessing PlumLife (APL)

Special Offers and Promotions Mobile Access to Plumlife Subscription Options Multiple Subscriptions?

SPECIAL OFFERS

Holiday Special Offers

Getting Started Guides (GSG)

Screen Tour Calendars Contacts Starting from Paper Sharing Calendars Using Mobile Devices

Using PlumLife (UPL)

Using Our Calendars Maps Layered Calendars MY Calendar or Primary Calendar Notification and Communication Tags Deleting a Calendar Calendar Backup Assigning Errors Column Headings Adding Events from Email

Frequently Asked Questions (FAQ)

.CSV Import Problems Technical/Security Cancellation Policy

Terminology and Icons (T&I)

Terminology

Browser Compatibility

PlumLife is supported across multiple platforms for usage with some of the most popular web browsers.

Can my data be lost?

No! One of the many great things about a product built "in the cloud" is that your data is safe even if you drop your phone in the toilet or your computer crashes. Your data is stored in a server (which is referred to as "the cloud") and can be accessed by any browser from any computer or phone.

Clearing Your Browser Cache

Need to clear your browsers cache? Just follow the simple steps below to clearing your browsers cache.

Credit Card Security

PlumLife does not store your credit card information. We contract with a very reputable company called Authorize.net to process all of our credit card transactions. They do keep your card number on file so that your subscription can be renewed on the schedule you have requested (annual or monthly).

Identify your Browser Version

In order to ensure compatibility between PlumLife and your web browser, we have designed our service to work with certain popular browsers. In order to ensure you are using a compatible version of your web browser, please use the steps provided here to identify which version you are using. If your version does not match one of the ones listed in our browser compatibility list, you may need to upgrade your browser software to take full advantage of all our features.

Click on the purple heading for more information.

Personal Data Security

PlumLife takes the highest precautions to protect your personal data. We will never share or expose your data without your express permission. Additionally, your data is protected on our servers by 128-bit SSL data encryption.

Click the purple heading for more information on this topic.

Recommended Screen Resolution

PlumLife is designed to take advantage of the latest large screen spaces. This means that PlumLife looks best on screens which are running in resolutions of 1280 by 800 pixels or larger. If your screen resolution is set lower than this bar, PlumLife may be difficult to view and use comfortably. You will find steps here to check and adjust your resolution on the various operating systems supported by PlumLife.

WARNING: Adjusting your screen resolution to a setting unsupported by your hardware or hardware driver can prevent you from seeing your screen properly on some systems. Please consult your hardware documentation or original equipment manufacturer if you have any questions about adjusting

Click the purple heading for more information on this topic.

Safe Browsing Guidelines

Although we at PlumLife will always do our best to protect your data, there are a few common oversights which end-users suffer which often lead to compromised personal data. No system can ever be 100% secure, but if you think of it terms of us controlling the lock to your personal data and you control the key, it becomes clearer how we can work together to be the most effective at overall security.

In order to maximize the security of your personal data, we recommend you follow these safe browsing guidelines.

Click the purple heading for more information on this topic.

What will PlumLife do with my data?

NOTHING. PlumLife does not have access to the data you enter on your calendar or in your contacts unless you provide one of us with the password to your account. You would only be asked to provide your password if we were working together to resolve an issue for you.

Who can see my data?

No one on the PlumLife team can access your personal data beyond what you tell us at registration. Your calendar and contact information is password protected and only accessible to those with whom you share your password. Unless you have given us your password to help you with an issue, we will not have access to your personal data.

Whoops Error Viewing Calendar

In some situations, you may be unable to view a specific day, week or month of your calendar. This can happen if there is an event on it with invalid character data in the title or other text fields. Typically this only happens when importing data from external files such .ICS or .VCAL. It may also happen when forwarding events from 3rd party calendars using the add-to-calendar@notifications.plumlife.com feature.

If this problem happens to you, you will not be able to view any calendar view which also contains a day that has these problem events on it. To determine if this is the case, try switching to Week or Day view, and cycling back and forward around the day/week/month to narrow down to a specific day when the Whoops error appears.

If you have this problem more than once, you may wish to scrub your data before importing it into PlumLife. The easiest way is for the add-to-calendar@notifications.plumlife.com feature. Before forwarding the event, look at the event in the title/body of the email and remove any special characters. Special characters would be anything that is not printed on your keyboard keys.